phpSupport 5.0 is your customer friendly trouble ticket system. With 5.0 you allow users to register to open trouble tickets and keep track of their tickets. 

I have designed a backend that runs off user levels.

User's who register using the registration form, automatically get assigned a low level. This level can only view trouble tickets he/she has created. This user has no permissions to set severity, ownership, or even close the ticket.

Administrator can create accounts and set levels based on the users/staff needs. If the admin chooses user1 is only in tech support, he can than assign this user to the tech support group. User1 than only has permissions to view trouble tickets with in this group.  The administrator also can assign each user to view All. This gives that user rights to view all groups, and trouble tickets with-in this group. If the admin feels your needs require admin permission, he can assign them per user.

phpSupport remains to be as easy and user friendly as it was the first day it was released.

With 5.0 we now support language modules based on your country. You will notice in your config.php the option to select your language.

More advanced options where added, such as turning on/off the messaging center.

During the rewrite of phpSupport I've ran a crossed many bugs, and recommend every to upgrade. These are not highly danagous bugs, but bugs such as: if the message center is disabled, users can still send messages using index.php?action=pmg_send?to=who?message=what.

With 5.0 I have finally fixed the register_globals update. Register_globals is no long required to be on.

View ChangeLOG for more information.

phpSupport was designed for a simple but easy install. This system will allow users to submit trouble tickets via a web form, and a email gateway. phpSupport gives you the option to email the creator of a trouble ticket when updating or closing out a trouble ticket.