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phpSupport 5.0 is your customer friendly
trouble ticket system. With 5.0 you allow users to register to open trouble
tickets and keep track of their tickets.
I have designed a backend that runs off user
User's who register using the registration
form, automatically get assigned a low level. This level can only view trouble
tickets he/she has created. This user has no permissions to set severity,
ownership, or even close the ticket.
Administrator can create accounts and set
levels based on the users/staff needs. If the admin chooses user1 is only in
tech support, he can than assign this user to the tech support group. User1 than
only has permissions to view trouble tickets with in this group. The
administrator also can assign each user to view All. This gives that user rights
to view all groups, and trouble tickets with-in this group. If the admin feels
your needs require admin permission, he can assign them per user.
phpSupport remains to be as easy and user
friendly as it was the first day it was released.
With 5.0 we now support language modules based
on your country. You will notice in your config.php the option to select your
More advanced options where added, such as
turning on/off the messaging center.
During the rewrite of phpSupport I've ran a
crossed many bugs, and recommend every to upgrade. These are not highly danagous
bugs, but bugs such as: if the message center is disabled, users can still send
messages using index.php?action=pmg_send?to=who?message=what.
With 5.0 I have finally fixed the
register_globals update. Register_globals is no long required to be on.
View ChangeLOG for
phpSupport was designed for a simple but easy
install. This system will allow users to submit trouble tickets via a web form,
and a email gateway. phpSupport gives you the option to email the creator of a
trouble ticket when updating or closing out a trouble ticket.